Introduction
At EZ-Glaz, we are committed to providing our customers with the highest quality mobile phone screen protectors and exceptional customer service. We understand that there may be occasions where you need to return or exchange a product. This Return Policy outlines the procedures and guidelines we have in place to ensure a smooth and hassle-free experience for you.
Eligibility for Returns
To be eligible for a return or exchange, please ensure that:
- The product was purchased directly from the EZ-Glaz website (ez-glaz.com).
- The product is unused, in its original packaging, and in the same condition as when you received it.
You initiate the return or exchange request within 30 days of the original purchase date.
Please note that certain products, such as customized or personalized items, may not be eligible for returns or exchanges unless they are defective or damaged.
Initiating a Return or Exchange
To initiate a return, please contact us at info@ez-glaz.com. Provide us with the order number, list of items to be returned, and the reason for the return.
If your return is approved, we will provide you with a return address and instructions on how and where to send your package. Please note that we cannot accept returns without prior authorization.
Please note that any return shipping costs will be the responsibility of the customer, unless the return is due to a defective or incorrect item sent by EZ-Glaz.
Return Shipping Instructions
When returning a product, please ensure the following:
- Pack the item securely in its original packaging, if available. If the original packaging is not available, use suitable packaging to prevent any damage during transit.
- Include a copy of the original order confirmation or packing slip, indicating the order number and the reason for the return.
- Ship the package to the address provided by our customer support team. We recommend using a trackable shipping method to ensure the safe and timely delivery of your return.
Please note that EZ-Glaz is not responsible for any items lost or damaged during the return shipping process.
Refunds and Exchanges
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund or exchange. If approved:
- For refunds: The refund will be processed to your original payment method within a reasonable timeframe. Please note that the refund amount may exclude any shipping charges paid at the time of purchase.
- For exchanges: We will ship the requested replacement item to you, subject to availability. If the requested item is out of stock, we will provide alternative options or issue a refund.
Exceptions and Special Circumstances
In certain cases, EZ-Glaz may make exceptions or offer special arrangements outside the standard return policy. These exceptions may include, but are not limited to, situations involving defective or damaged items, incorrect shipments, or warranty claims. Our customer support team will work closely with you to ensure a satisfactory resolution.
Contacting Customer Support
If you have any questions, concerns, or require assistance with your return or exchange, please reach out to our dedicated customer support team. You can contact us via email info@ez-glaz.com, phone, or through the website’s live chat feature. We are here to provide prompt and helpful assistance to ensure your satisfaction.
Conclusion
At EZ-Glaz, we strive to provide you with the best possible experience when shopping for mobile phone screen protectors. Our Return Policy is designed to make the return or exchange process as easy and hassle-free as possible. We value your satisfaction and are committed to resolving any issues that may arise. Thank you for choosing EZ-Glaz.